Privacy Policy
Effective Date: September 30, 2026
Last Updated: September 30, 2026
Pacifica Insurance Services (“Pacifica,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and in connection with the insurance services we provide.
Pacifica Insurance Services is an independent insurance agency based in California. We assist consumers with Medicare-related insurance and other insurance products and services that we are licensed and authorized to offer.
Information We May Collect
The information we collect depends on how you interact with us and the products or services you request. It may include:
Contact and identifying information, such as your name, mailing address, email address, telephone number, date of birth, and other information necessary to identify or communicate with you.
Insurance and eligibility information, such as information regarding your existing insurance coverage, Medicare eligibility or enrollment, healthcare providers, prescription medications, and other information needed to evaluate insurance options or assist with an insurance application or enrollment.
Health-related information, when necessary to evaluate insurance options, determine eligibility, compare plans, or assist with an insurance application or enrollment.
Information you provide voluntarily, including information submitted through our website, appointment scheduling system, telephone, email, text message, online meeting, screen-sharing session, in person, or through an insurance application or other form.
Website and technical information, which may include your IP address, browser and device information, referring website, pages viewed, date and time of visits, and similar information collected through cookies, analytics services, QR codes, or related technologies.
We ask that you not send highly sensitive personal information, such as your Social Security number, Medicare number, financial account information, or detailed medical information, through an ordinary website contact form, appointment scheduling form, or unsecured email unless specifically requested and an appropriate method for transmitting the information has been provided.
How We Use Information
We may use personal information to:
· Respond to questions and requests for information;
· Schedule appointments and communicate with you;
· Understand your insurance needs and discuss available coverage options;
· Compare insurance plans and products;
· Obtain insurance quotes;
· Assist with insurance applications and enrollments;
· Service insurance policies and maintain client relationships;
· Communicate with you regarding your coverage or insurance options that may be relevant to you;
· Maintain client and business records;
· Comply with insurance carrier, regulatory, legal, and compliance requirements;
· Protect against fraud, unauthorized activity, or misuse of our systems; and
· Operate, maintain, analyze, and improve our website and services.
We use personal information for legitimate insurance, business, compliance, and service-related purposes.
How We May Share Information
We do not sell your personal information.
We may disclose personal information when reasonably necessary to provide the insurance services you request or to operate our business. Depending on the circumstances, information may be provided to:
· Insurance companies and insurance plan providers;
· Insurance general agencies, field marketing organizations, or other organizations involved in processing or supporting insurance business;
· Insurance quoting, plan comparison, application, and enrollment platforms;
· Customer relationship management and agency management systems;
· Appointment scheduling, communications, and screen-sharing service providers;
· Website hosting, analytics, and other technology service providers;
· Government agencies or programs, including Medicare, when necessary or required or permitted by law; and
· Other parties when you authorize or direct us to share information.
We limit disclosures of nonpublic personal information to those reasonably necessary or permitted by law for insurance, servicing, administrative, compliance, or other legitimate business purposes.
Information provided directly to an insurance carrier, enrollment platform, government agency, or other third-party organization may also be subject to that organization’s privacy practices.
Health and Medical Information
Certain insurance transactions may require health or medical information. We limit the collection and use of such information to what is reasonably necessary for the insurance services being requested.
We do not disclose nonpublic personal medical information except with appropriate authorization or as otherwise permitted or required by applicable law.
Medicare-Related Information
When assisting with Medicare-related insurance products, we may collect information necessary to evaluate plan options, confirm eligibility, compare coverage, assist with enrollment, or provide ongoing service.
This information may include Medicare-related information, healthcare provider information, prescription medication information, and other information relevant to selecting or servicing Medicare insurance coverage.
We handle this information in accordance with applicable insurance privacy requirements and Medicare-related rules and requirements.
Pacifica Insurance Services is not affiliated with or endorsed by the U.S. government or the federal Medicare program.
Service Providers and Technology Platforms
We use third-party service providers and technology platforms to operate our business and provide services to you.
These may include website hosting, customer relationship management, appointment scheduling, insurance quoting, plan comparison and enrollment, email and communications, screen-sharing, analytics, and other technology and administrative services.
These providers may process personal information as reasonably necessary to provide their services to us or facilitate services you request.
Our current technology providers include services such as Squarespace for website hosting and website functionality, Calendly for appointment scheduling, and third-party customer relationship management, insurance quoting, plan comparison, and enrollment platforms.
When you submit information directly through a third-party service, that information may also be subject to the privacy policy and terms of that service.
Medicare Quoting and Enrollment Platforms
For Medicare plan comparison and enrollment services, we may use HealthSherpa for Medicare, a third-party Medicare quoting and enrollment platform.
In connection with these services, information necessary to compare plans, evaluate coverage options, and complete an enrollment may be entered into or processed through the platform. This may include contact and identifying information, Medicare-related information, prescription drug information, healthcare provider information, and other information necessary for plan comparison or enrollment.
Information processed through HealthSherpa for Medicare may be transmitted to insurance carriers or other parties as necessary to provide quoting, enrollment, and related insurance services and is also subject to HealthSherpa’s applicable privacy and security practices.
We may also use insurance carrier websites or other authorized quoting and enrollment platforms when assisting you with insurance products.
Appointment Scheduling
We may use Calendly or another appointment scheduling service to allow you to schedule telephone, virtual, or in-person appointments.
When you schedule an appointment, the scheduling service may collect information such as your name, email address, telephone number, appointment preferences, and information you choose to provide regarding the purpose of the meeting.
Please do not enter Social Security numbers, Medicare numbers, financial account information, detailed medical information, or other highly sensitive information into appointment scheduling forms.
Information submitted through an appointment scheduling service may also be subject to that service provider’s privacy policy.
Screen Sharing and Virtual Meetings
We may use third-party screen-sharing or virtual meeting services during consultations, educational presentations, or other client interactions.
These services may process limited contact and technical information necessary to establish and operate the session.
When screen sharing is used, information displayed during the session may be transmitted through the service as necessary to provide the screen-sharing functionality. We take reasonable steps to limit the display and transmission of sensitive information to what is appropriate for the purpose of the meeting.
Text and SMS Communications
If you provide your mobile telephone number and consent to receive text messages from us, we may use text messaging to communicate with you regarding appointments, information you have requested, insurance services, applications, enrollments, and other communications related to our relationship with you.
Consent to receive text messages is not a condition of purchasing an insurance product or service. Message and data rates may apply. Message frequency may vary.
You may opt out of receiving text messages at any time by replying STOP to a text message or by contacting us directly. You may reply HELP for assistance.
We do not sell your mobile telephone number or text messaging consent information. We do not share your text messaging opt-in or consent information with third parties for their own marketing or promotional purposes.
We may provide information to service providers that assist us in delivering text messages or communications on our behalf, subject to applicable privacy and confidentiality requirements.
Website Hosting, Cookies, and Analytics
Our website is hosted by Squarespace. Squarespace may use cookies and similar technologies necessary to operate the website and may provide website analytics and related functionality.
We also use Google Analytics to help us understand how visitors find and use our website. Google Analytics and similar technologies may collect information such as IP address, device and browser information, general geographic information, referring pages, pages viewed, and website interaction information.
Our website or marketing materials may also use QR codes. When a QR code is scanned, limited technical information about the scan may be collected, such as the date and time of the scan, device or browser information, and general location or interaction information.
We use Cloudflare for domain registration and Domain Name System (DNS) services, which help direct visitors to our website. This role is separate from the website analytics provided by Squarespace and Google Analytics.
Information processed by these providers is also subject to their applicable privacy policies.
We use this information to understand website and marketing activity, evaluate the effectiveness of our communications, maintain website functionality, and improve our website and services.
You can accept or decline non-essential cookies through our website’s cookie banner and change your selection through the website’s cookie preferences control. Declining non-essential cookies does not prevent technical information from being processed as needed to deliver and secure the website. Depending on the analytics configuration, limited measurement information may also be transmitted without analytics cookies.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
We also use third-party technology providers to store, process, transmit, or protect information used in operating our business.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore encourage you not to transmit sensitive insurance, financial, Medicare, or health information through unsecured methods unless specifically instructed to do so.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate insurance and business records, service client relationships, meet contractual obligations, and comply with applicable legal and regulatory requirements.
Retention periods may vary depending on the nature of the information and the insurance products or services involved.
Your Privacy Choices and Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the ability to request access to or correction of certain information or to limit certain disclosures.
You may ask us to update your contact information or discontinue non-required marketing communications.
You may also withdraw consent to receive text messages as described in the Text and SMS Communications section above.
Certain information may need to be retained or disclosed to comply with insurance, legal, regulatory, recordkeeping, contractual, or servicing requirements.
To make a privacy-related request, please contact us using the information below.
California Privacy Rights
Under California Insurance Code § 791 et seq., you have the right to:
• Know what personal information we have collected about you in connection with an insurance transaction
• Request access to and, where inaccurate, correction of that information
• Restrict certain disclosures of your information, subject to exceptions permitted by law (such as sharing necessary to complete a transaction you requested)
Most insurance agents and agencies subject to the California Insurance Information and Privacy Protection Act are exempt from the general consumer-rights provisions of the California Consumer Privacy Act (CCPA/CPRA) with respect to insurance-transaction data. For matters outside an insurance transaction — such as general website browsing data — you may still contact us with privacy questions or requests, and we will respond consistent with applicable law.
To make a request, contact us using the information in Contact Us below.
Third-Party Websites and Services
Our website may contain links to insurance carriers, government agencies, enrollment platforms, appointment scheduling services, or other third-party websites and services.
These organizations operate independently and have their own privacy policies and practices. We encourage you to review the applicable privacy policy before providing personal information directly to a third party.
Children’s Privacy
Our services are intended for adults seeking information regarding insurance products and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology providers, business practices, or applicable laws and regulations.
When this Privacy Policy is updated, the revised version will be posted on our website with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, wish to make a privacy-related request, or have questions about how we handle personal information, please contact:
Pacifica Insurance Services
DBA of Syntropy Mission, Inc.
San Clemente, California
Phone: 949-480-7068
Email: info@pacificainsure.com
Website: pacificainsure.com